Player Wellbeing

wy2 Responsible Gaming — Keep the Fun, Know Your Limits

Gaming is entertainment — it adds excitement to life. But when boundaries slip, problems follow. wy2 wants you to play healthy and happy, which is why we take responsible gaming seriously.

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Our Commitmentwy2 never encourages addictive behavior. We want every player to have a controlled, enjoyable gaming experience.
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Protection Tools for EveryoneDeposit limits, session limits, cooling-off periods — all free to activate at any time.
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Help Is Always Within ReachIf something feels wrong, you don't have to face it alone — wy2's support team is here for you 24/7.
24/7Support
5Safety Tools
BDT 0Cost of Using Tools
18+Age Policy
Core Safety Principles

6 Pillars of Responsible Gaming at wy2

Every feature is built to help your wellbeing and enjoyment last longer

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Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately. Increases require a 72-hour waiting period.

Effective Immediately
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Session Time Limits

Decide how long you'll play in one sitting. When the time is up, your session will pause automatically — not to force you to stop, but to keep you aware.

Time Management
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Cooling-Off Period

Need to clear your head? Use the Cooling Off feature to lock your account for anywhere between 1 day and 6 weeks.

Take a Break
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Self-Exclusion

Activate Self-Exclusion for a long-term break from gaming. Options range from 30 days to permanent. During this period, you will not receive any promotional messages.

Full Protection
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View Gaming History

How long you've played, how much you've deposited, how much you've lost — all clearly visible in one place. The best way to stay honest with yourself.

Transparent History
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Reality Check

After a set period, you'll receive a message like "You've been playing for X minutes." It's not to interrupt you — it's to keep you informed.

Awareness Reminder
Learn More

What Does Responsible Gaming Mean?

Responsible gaming means you're in control — not the game. You decide when to start, when to stop, and how much to spend. At wy2, responsible gaming isn't just about following rules — it's a mindset.

Many people in Bangladesh enjoy online gaming as a way to unwind — relaxing after a long week, having fun with friends, or betting on the thrill of cricket. That's perfectly normal, and wy2 welcomes that experience. But when gaming starts affecting other areas of your life, it's no longer just entertainment.

Wy2 believes responsible gaming isn't solely the player's responsibility — the platform has an equal part to play. That's why we haven't just provided tools; we've also trained our staff to identify and assist players who may be struggling.

When Should You Be Concerned?

If any of the following are happening in your life, pause and ask yourself:

  • Placing more bets to try to win back losses ("chasing")
  • Gaming is keeping me up at night
  • Lying to family or friends about your gaming
  • Depositing beyond your budget
  • Skipping work, studies, or family responsibilities to play

Gaming is for entertainment, not a fix for financial problems. Chasing losses with bigger bets is one of the most dangerous habits you can develop.

5 Simple Habits to Keep Yourself Safe

  • Set Your Budget First: Decide in advance how much you want to spend on gaming each month — then set a deposit limit on wy2 to match.
  • Withdraw Your Winnings: On a good day, withdraw some of your winnings. Avoid the urge to put everything back on the line.
  • Set a Timer: Set a time limit before you play. Use wy2's session timer — when it goes off, take a break.
  • Don't play when you're stressed. Anger, frustration, or exhaustion can seriously cloud your judgment when gaming. Avoid playing when you're in that headspace.
  • Take Regular Breaks: Don't play non-stop. Take at least a 10-minute break every hour.

All of wy2's responsible gaming tools are completely free. Go to Settings → "Responsible Gaming" in the app to activate any tool.

The Role of Family

Often, the people closest to you notice a problem before you do. If someone in your family is concerned about their own gaming or yours, talk openly about it. wy2's support team can also help — don't hesitate to reach out.

Remember — acknowledging a problem isn't weakness, it's courage. wy2 respects that courage and is here to help.

Protection Tools

How to Use

1
Log in to the app or site

Open the wy2 app or log in to the website.

2
Tap your profile icon

Tap your profile icon in the top right corner.

3
Open the "Responsible Gaming" menu

Go to "Responsible Gaming" under Settings.

4
Activate the Tools You Need

Set limits, activate a cooling-off period, or take a self-exclusion.

5
Confirm With Support

Let the support team know via live chat and they'll confirm it for you.

Five Protection Tools

01
Deposit Limit

Daily / Weekly / Monthly limits.

Effective Immediately
02
Session Limits

Set your own playing hours.

Flexible Timer
03
Loss Limit

Stop when you hit a set loss amount.

Auto Protection
04
Cooling-Off

Take a break from 1 day up to 6 weeks.

Temporary Break
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Self-Exclusion

From 30 days to permanent — a complete break.

Maximum Protection
Know Yourself

Self-Check: Recognizing Problem Signs

Go through the questions below honestly. If you find yourself saying "yes" to more than three, take a moment and reach out to our support team.

Quick Self-Assessment
Check the ones that feel true for you
Know the Warning Signs

Common Signs of Problem Gaming

  • Trying to recover losses by placing even larger bets
  • Feeling irritable or anxious when you're not gaming
  • Using money set aside for bills, food, or other essentials on gaming
  • Playing much longer than you originally planned
  • Frequently arguing with family or friends about gaming
  • Getting less sleep or having gaming constantly on your mind
  • Trying to cut back on gaming multiple times without success
  • Losing focus on work or studies because of gaming

If you notice these signs, there's no need to feel ashamed — it's a recognized issue and it can be resolved. Reach out to wy2 Support and they'll point you in the right direction.

Minor Protection

Important Information for Parents

Wy2 strictly prevents anyone under 18 from accessing gaming. But platform rules alone aren't enough in the digital world — parents need to play an active role too.

If you have children under 18 at home, keep parental controls enabled on your devices. Use password management and app locks on your mobile.

If you think your child is using wy2 or any online gaming site, have an open conversation with them and contact us at support@wy2.im — we'll act promptly.

Our Commitment

Wy2's Responsible Gaming Commitment

Wy2 always puts responsible gaming above business interests. That means we may sometimes decide to restrict a player we believe is experiencing harm.

Our support team is specially trained to identify signs of problem gambling. They don't judge — they just help.

  • No promotional messages will be sent to accounts flagged as at-risk
  • No attempts will be made to re-engage you during a self-exclusion period
  • You can request a full gaming history and spending report at any time
Frequently Asked Questions

Questions About Bonuses & Withdrawals

The wagering or rollover calculation is actually straightforward. Say you deposit ৳1,000 and receive a 150% bonus of ৳1,500 — giving you a total balance of ৳2,500. If the bonus wagering requirement is 20x, you'll need to place bets totalling 20 times the bonus amount (৳1,500) = ৳30,000 before the bonus balance can be withdrawn. Your deposited ৳1,000 can be withdrawn at any time — no need to wait until wagering is complete. Wagering requirements vary by bonus — you'll find the details listed next to each offer in the "Bonus" section of the wy2 app. Cashback bonuses typically come with lower wagering requirements.

The good news is that wy2 charges no processing fees on withdrawals — every BDT you cash out goes straight to your account. That said, your mobile banking provider (bKash/Nagad/Rocket) may apply their own cash-out charges, which are outside wy2's control. As for limits: the minimum withdrawal is ৳500. The maximum depends on your verification tier — standard verified accounts can withdraw up to ৳50,000 per day, Gold tier up to ৳2,00,000, and Platinum tier even higher. KYC must be completed before processing large withdrawals. Contact live chat anytime to check your current limits.
Start on a Positive Note

Play Responsibly — Enjoy Life

Gaming at wy2 is about entertainment, excitement — and complete peace of mind. Join today, set your limits, and play with confidence.

Responsible Gaming Free Protection Tools 24/7 Support
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